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Need Support?
More than likely
your answer is waiting for you on this page.
If you cannot find
it, the support contact address is at the bottom of this page.
Where do I put this CD
and how do I make it work?
My
CD does not auto-start. How come?
My videos
sometimes "hiccup" or the audio and video get out of synch. How come?
Clicking "Perform Task" does not
work. (Including 'file not found', or 'file association not available'
errors.)
Does
the CD come with any consulting or personal assistance to
help me grow my business online?
Where is the web design program that came with the CD?
Answers...
Where do I put this CD and how do I
make it work?
If you have the physical CD, you simply place the CD in your computer's CD player and close the drawer. The CD
will auto-start by itself. If you have the download version, just double-click
the "purple ball" and the program will start.
When it starts, simply click "Start Here: Play
Intro
Video". That video will explain exactly how simple the CD is to use.
My CD does not auto-start. How
come?
Most
people simply do not wait long enough. Depending on the speed of your PC and
your CD-Rom drive, it could take up to a full minute to start. If it still does
not start, check to see if your computer has auto-start disabled.
You
can also start the CD by double-clicking My Computer, then double-clicking on
your CD-Rom drive.
If
you have trouble using the download version, chances are you did not start the
program by clicking the purple ball. The videos will not run properly unless you
start the program with the purple ball each time.
The videos sometimes "hiccup"
or the audio and video get out of synch. How come?
Videos running from a CD can experience brief "stall" periods on occasion. This
is because the playback speed of the videos is dependant on the speed of the CD
drive. Newer CD drives are quite a bit faster than older ones, so the age of the
user's computer has an impact. Also, the AVI video formats used on the CD can
function differently depending on how a PC's drivers are optimized for CD
playback. Finally, an overworked PC with low memory can cause the audio and
video to go out of synch.
In most cases, skipping or any other problems can be fixed by simply pausing
the video and pressing the play button. Or, pause the video and move the slide
bar back a few frames, then press play.
Clicking "Perform Task" does not
work.
If clicking "Perform Task" does not bring up a live website, most likely, you do
not have a live Internet connection. Check to see if you can pull up your
favorite website in your browser. If not, simply reconnect to the Internet and
your Perform Task links should work fine.
If
you get 'file not found' or 'file
association not available' on
Windows XP, you need to set your default browser. We've had two Windows XP users report this issue. They were both easily
fixed by downloading the file at...
http://windowsxp.mvps.org/
called "Set IE as
Default Broswer - for Win XP" near the bottom of that web page.
Does the ezWebBusinessBuilder CD come with any
consulting or personal assistance to help me grow my business online?
The
CD is a standalone product. It does come with technical support which covers any
problems using the CD. But if you feel that you will need personalized help,
sign up for our complete
Make A Living
Online package --
you'll get the CD, all our books and unlimited,
private email consultations with proven Internet marketing expert, Jim Daniels.
Where is the web design software
that came with the CD?
The ezWebBusinessBuilder
CD comes with a free WYSIWYG (stands for what
you see
is what
you get)
web design program. You can choose to use the included program, or any other web design program of your
choice, to make a website of your own. You'll find the software in Section 2:
SETUP. Just click "Install Web Design Software" to get the software
and install it on your computer.
If you did not find your answer on
this page, you may send your question to:
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Start
a new business on the web.